FAQ

Order FAQ

➖Can I buy from any country or region?

We accept purchases from most countries or regions, but the following countries or regions are not available for purchase due to logistics restrictions or local policies:Mainland China, Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Somalia, Syria, South Sudan, Yemen, Sudan, Central African Republic, Eritrea, Iran, and North Korea.

➖What form of payment can I use to make a purchase?

We support offline USD transfers or digital currency payments online.

We do not accept credit card payments.

➖How long does the products take to ship after purchase?

About the products for pre-sale on April 15, confirmed orders during the pre-sale period need to be shipped within 8 weeks after the official opening of the sale. Confirmed orders after the official opening of the sale will be shipped 8 weeks after the order is placed.

➖Is there a delivery service?

We use third-party carriers to handle packages, such as DHL, UPS, etc.

➖How long is the shipping time?

Usually, we choose customs land transport for delivery service, and the time required varies depending on the destination.

If customers have faster timeframe requirements, we can choose air freight for faster delivery.

After placing your order, you are welcome to contact your chosen shipping company to resolve any problems you may encounter.

We will provide you with the necessary information at your request.

Is there a warranty on the products? How long is the warranty period?

There is a warranty. 24 months for the Miner and 24 months for the PSU.

➖What is the return/exchange policy?

All pre-sale orders are non-refundable. Please make sure you take your order seriously and know what you are ordering before you buy.

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